Wednesday, July 1, 2026

Always Be Closing!

During our site-to-site standup, I mentioned to the SFO guy that I'm currently bogged down with cases. However, it doesn't matter if I have 10 cases or 22 cases, I make sure I clear my queue at the end of the day. This is mainly because I got a bad experience where I left a case unanswered overnight, sent a reply the next day, resolved the case with the first response, and still got a bad CSAT. Comment from the customer? "Took too long to respond."

SFO guy then says, "Always be closing. Always be closing." Didn't get the reference, so he sent me this YouTube link and told me to watch it. How come I've never heard of this movie before?!

Saturday, June 27, 2026

The Push-Up Challenge

For some unknown reason, an ad for The Push-Up Challenge popped up on my feed. Intrigued, I clicked on the link. Supposed to be Australia's largest mental health and fitness event. Participants complete 3,307 push-ups in 24 days, from 3-26 June. This number represents the number of lives lost to suicide in Australia in 2024. People get a bit of exercise and raise funds at the same time. Win-win.

I've been doing pushups for the past few years, and I'm currently at 50 per day. I reckon pushing myself to do 80 shouldn't be too hard. And if I do the pushups twice a day, I can hit 160 pushups per day and beat the 3307 target. So I signed up for an account and downloaded the app.

The app gives you daily push-up targets that relate to an important Mental Health Fact. End of the day, you log your pushups and track your progress. Because I do fixed 160 pushups every day, I didn't use the app much.

By 26th of June, I've done 3840 pushups in 24 days. Because I didn't advertise my donation page, I raised zero dollars, but I did improve my pushup game. After the challenge, I went back to 80 pushups per day. Let's see how much I can do next year.