During our site-to-site standup, I mentioned to the SFO guy that I'm currently bogged down with cases. However, it doesn't matter if I have 10 cases or 22 cases, I make sure I clear my queue at the end of the day. This is mainly because I got a bad experience where I left a case unanswered overnight, sent a reply the next day, resolved the case with the first response, and still got a bad CSAT. Comment from the customer? "Took too long to respond."
SFO guy then says, "Always be closing. Always be closing." Didn't get the reference, so he sent me this YouTube link and told me to watch it. How come I've never heard of this movie before?!
